When registering on the tatta-shop.it platform, every user implicitly accepts the Terms and Conditions of use, which is why we strongly recommend reading them carefully. Should one or more terms be amended, Tatta Media Group Srl undertakes to notify the change by email.
Payments
The shop only accepts payments via the PayPal platform (credit cards and PayPal account) or bank transfer.
Payment via PayPal takes place on the online payment platform www.paypal.com and requires an email address linked to a credit or prepaid card. Please note that the PayPal platform belongs to the eBay group and has been operating in the world of online transactions since 2002.
As for payment by bank transfer, you can proceed normally through checkout and then make the bank transfer to us separately, using the following details:
Beneficiary: TATTA MEDIA GROUP SRL
Bank: Banco di Napoli
Reference: Payment for order number XXX
IBAN: IT83K0306903568100000006296
The order will be processed after the payment has been verified, and confirmed by email once accepted. You can check the status of your payment at any time, whether by PayPal or bank transfer, by contacting us and providing the transaction's serial number.
Processing times and delivery times
Napoli Tattà® assures that it will strive to process orders as quickly as possible, in any case within 15 working days from the order date. 70% of orders are processed within 5 working days, and we're working hard to bring the average processing time down even further.
Please note that orders placed in August will be processed in September.
Once processed, the order will be handed over to the carrier, who will take approximately 1 to 5 working days to deliver it. Please note that we exclusively use Bartolini and Poste Italiane with standard registered post. Every order is trackable and insured for 100% of its value. Once you receive the email confirming that your order has been processed and handed over to the shipper, you can request the tracking code by contacting us and providing your order's serial number.
Some product categories, e.g. FundTee, are shipped separately, as they don't follow the so-called "normal" logistics flow, being managed by third parties associated with Tatta Media Group Srl.
Besides Italy, we are able to ship to the following countries: Austria, Belgium, Denmark, Czech Republic, Estonia, Finland, France, Germany, Great Britain, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Principality of Monaco, Romania, Slovenia, Slovakia, Spain, Hungary.
Size exchange
You can request a size exchange by following this procedure:
- Send the item back via standard registered post or private courier, and in any case using a trackable shipping method, ensuring the item is intact, in good condition and unworn;
- Contact us providing the tracking number of the registered post or private shipment, stating your order number, the number of items, and the size you'd like to receive in exchange for the one you sent back.
Please note that size exchanges can be requested within 14 days of receiving your order. Shipping costs for returning the item to be exchanged are borne by the customer, while the cost of sending the replacement is covered by Tatta Media Group Srl.
For third-party brands, given the build-to-order nature of the goods shipped, exchanges cannot be requested.
Items must be returned to the following address:
TATTA MEDIA GROUP SRL,
Via Campana 185, 80078 Pozzuoli (NA), Italy.
Right of withdrawal
In compliance with EU Directive 2011/83/EC, Tatta Media Group Srl allows dissatisfied customers to unilaterally withdraw from the purchase of goods bought on its web store. Anyone who has purchased any product may, within 14 days of receiving the goods, contact us, stating in the subject line "Order withdrawal CODE", where CODE refers to your order's unique serial number. Customers are not required to state a reason for withdrawing. From the moment the email is sent, a customer wishing to receive a refund, which we remind you also includes shipping costs, has 14 days to send back the goods intact and unworn. Shipment must be made via private courier to "TATTA MEDIA GROUP SRL, Via Campana 185, 80078 Pozzuoli (NA), Italy". Once the goods have arrived at their destination, we will, within 30 days, issue a full refund of the transaction, or alternatively, if requested by the customer, a voucher for the corresponding amount to be spent on our web store.
Personalised products. Personalised products are made to order based on the content provided by the customer. For these items, pursuant to Article 59, paragraph 1, letter c) of the Italian Consumer Code, the right of withdrawal does not apply. This does not affect the customer's rights in the event of a defective product or a printing error attributable to us. By uploading text or images, the customer declares that they have full rights over them and are not infringing copyright, registered trademarks or third-party image rights: Tatta Media Group Srl faithfully reproduces the file received and is not responsible for its printed content, reserving the right to refuse or cancel, with a full refund, orders containing unlawful, offensive content or content infringing on the rights of others.
Privacy policy
Tatta Media Group Srl will never share your data with third parties, except for the international payment platform PayPal and the couriers used to ship orders. This sensitive data is naturally necessary for the successful completion of the transaction and delivery of goods. In any case, your sensitive data will not be sold or transferred to third parties, and subscribing to the Tattà® Shop newsletter is optional and not required to complete a purchase.
Administrative information
Tattà® is a trademark owned by Ing. Christian Barone, Sole Director of Tatta Media Group Srl
Registered and operating office: Via Campana 185, Pozzuoli (NA), Italy
VAT number: 10484161210